Home > Updates > Boosting employee morale and productivity during uncertain times
Businesses that have provided clear, consistent communication and dedicated support to employees have maintained higher morale and productivity levels throughout the constantly changing landscape of the past two years.
Organisations without effective communication channels have experienced a dive in morale and productivity. When people do not know what is happening and don’t receive regular clear information from the leaders within the organisation, they will begin to create their own scenarios and misinformation can become rife, which is extremely difficult to correct.
I work with a wide range of clients in the retail, hospitality, trade and construction and agriculture industries and the economic impact of COVID-19 on each of these has varied. In addition, we’ve been learning how to adapt to less personal interaction, restricted movement, increasing pressure on household budgets, and global challenges including climate change and conflict overseas. That’s a lot of reasons to lose a little sleep.
Rules and regulations have been in a constant state of flux, especially in public facing sectors such as retail and hospitality. In these situations where employees may be exposed to customers who blame them for such rules, it is vital to have clear information and support available to staff, so they feel empowered to make decisions which are backed by the business.
For business owners, they have the added challenge of managing their own affairs as well as supporting staff. With an overload of information, many of my clients didn’t have time to fully digest all the support options available and to ascertain if they were eligible for assistance.
Making staff feel safe and supported is also extremely important when dealing with ongoing change. Providing employees with a haven at work and a sense of stability makes them feel more comfortable, confident, and empowered.
It is best to provide regular updates to employees and to do so in a way that encourages feedback, interaction, and engagement. An engaged workforce that feels listened to, respected, and involved in decision making will be more productive and feel more positive and loyal towards their employer.
Working from home has become the norm for many employees. While some staff thrive in this setting, others feel disconnected from their work colleagues and find it hard to work alone.
Employers and managers need to identify and cater for the needs of diverse types of employees. Some people may be fine with a weekly check in, while others will require more structured support to achieve the best outcomes.
Businesses that have not been able to quickly adapt to online platforms have been left by the wayside. Being able to provide information in new ways to not only customers and clients but also to employees is extremely important.
If you would like support to implement your business plan whilst keeping your team engaged, then please get in touch.